How do I make a return ?
A Return Authorization (RA) must be obtained before goods may be returned. To obtain one, call Customer Care at (888)772-4639. Please have your order number available. To be eligible for a return, a photo demonstrating the garment has not been opened or soiled must be submitted
What is Your Return Policy?
Products may be returned if they are in their original, unopened packaging within 30 days of the purchase date. All returns are subject to a 10% restocking fee. The customer is responsible for return shipping fees. Products will not be eligible for a return after 30 days.
For hygienic reasons, any garment that has been opened cannot be returned unless deemed defective. Please call Customer Care at (888)772-4639 to begin the return process.
I've already placed my order can I make changes or cancel?
Changes cannot be made once you have submitted your order. However, you may cancel your order until process and handling has occurred. To check the status of your order, please contact Customer Care at (888)772-4639.
I received a the wrong product, what should I do?
Please contact Customer Care at (888)772-4639 to obtain a replacement product.
I received a damaged item, what should I do?
If you have received a damaged item, you will have to provide proof of the damage. Please submit an image showing the damage to orders@raineywear.com and include the following information:
Customer Name, Order Number, and Image showing proof of damage.
If the damage is due to shipping and handling, please contact the shipping provider for further assistance. Rainey Recovery Wear is not responsible for any packages that arrive damaged.
Effective Date: [08/01/2024]
**Rainey Recovery Wear** ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.raineywear.com](www.raineywear.com) or make a purchase from us.
1. Information We Collect
**Personal Information:**
When you visit our website, make a purchase, or contact us, we may collect the following personal information:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (credit card number, billing address)
- Order history
**Automatically Collected Information:**
We may also collect information automatically when you visit our website:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages viewed and the dates/times of those page views
- Clickstream data
**Cookies and Tracking Technologies:**
We use cookies and similar tracking technologies to enhance your browsing experience, provide personalized services, and analyze website traffic. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Communicating with you about your order, including order confirmation and shipping details
- Responding to your inquiries and providing customer support
- Sending you marketing communications, newsletters, and promotional offers (you can opt-out at any time)
- Improving our website, products, and services
- Analyzing website usage and trends
- Preventing fraudulent transactions and enhancing security
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- **Service Providers:** We may share your information with third-party service providers who assist us in operating our website, processing payments, and fulfilling orders.
- **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
- **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- **Access:** You can request a copy of the personal information we hold about you.
- **Correction:** You can request that we correct any inaccuracies in your personal information.
- **Deletion:** You can request that we delete your personal information, subject to certain legal exceptions.
- **Opt-Out:** You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
To exercise these rights, please contact us at customercare@raineywear.com.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
**Rainey Recovery Wear**
Email: orders@raineywear.com
Phone: (888) 772-4639
Address: 3529 Church St. Clarkson, GA 30021